It’s important to protect your personal details. Here’s some helpful
information about the things you can do to protect yourself and an update
on the things we’re doing to keep your details safe.
Four tips to protect your personal details
don’t give out your membership details to others
don’t click on links in emails
keep up to date with your account
register for an online account to regularly check how your super balance
What we’re doing to help protect you from fraud
Not including personal information in correspondence to you.
We’ll alert you to confirm changes to your personal or contact details.
Closely examining benefit payment and transfer requests to detect those
that may be fraudulent.
Training our staff to identify fraudulent requests and activity.
Applying strict security measures to reduce the risk of unauthorised
access to confidential data and documents.
Proof of identity procedures (see
Guide to providing proof of your identity
fact sheet for more information) to protect your savings and
Working with law enforcement officials to help us monitor identity theft
and fraudulent activity.
What you can do to help protect yourself from fraud
Do not disclose your AustralianSuper account details to anyone, including
Choose a strong unique password.
Do not use the same password for all your other login accounts.
Update your devices and security software regularly.
If you receive a phone call from someone claiming to be from
AustralianSuper, make sure you take down the caller’s name and their
contact number, then end the call and check with us to confirm if the call
- Look out for your annual statement which is usually posted to you or made
available in your online account from September and monitor your financial
and super accounts regularly online.
Review all correspondence from AustralianSuper to note any changes made
to your personal details or super account. We’ll send you a confirmation of
any changes you make.
- Advise us if any of your personal identity documents like your passport
or drivers licence are lost or stolen.
Keep your statements and other personal documents in a secure location.
Dispose of unwanted documents securely.
If in doubt contact AustralianSuper before responding to a request
received by email.
Register for an online account
Accessing your online account is secure. You’ll be able to track your
balance, update your details and do much more, like:
check your employer has paid your super
download your annual statement
review your insurance cover, and
choose how you want to hear from us
Your online account is ready when you are.
It takes less than 2 minutes to activate. Simply follow the prompts.
How you can help to keep your online account secure
You should take steps to protect your privacy and access to your online
account. Here are some things to keep in mind:
Use a strong password
Use a password that is difficult for others to guess:
Your AustralianSuper password must be between 8 and 40 characters long.
You must include at least one letter and one number, but a mix of
letters, numbers and symbols is best.
Your password is case sensitive – use uppercase as well as lowercase
letters to make it stronger.
Avoid using common dictionary words, as hackers can use dictionary tools
to try to gain access.
Make your password hard to guess – don’t use your name, address or date
Change your password regularly and don’t record it anywhere or share it
with anyone (including family members or your financial advisor). Remember,
we’ll never contact you to ask for your password.
Don’t use public computers such as internet cafe`s or the library to
access your account, as they may not be protected with the latest
anti-virus software or they may contain keystroke-tracking software.
Before logging in to your AustralianSuper account, always ensure the
website you are logging in from is either
or m.australiansuper.com (mobile site). If in doubt, go to
Check your last log-in date and ensure it is correct (you can find this
at the top right of your screen once you’ve logged in).
Check the SSL (Secure Sockets Layer) certificate to confirm that the site
is authentic and to confirm your data is encrypted.
SSL encrypts data transmissions sent via a secured website to ensure that
only authorised parties can read that data:
When accessing any pages on our website, the web address should
start with ‘https’. In addition, look for a lock icon in your
browser window (the location of the icon varies by browser – see
examples below from Firefox and Internet Explorer). If you click on
the lock icon it should display the SSL certificate details which
will verify AustralianSuper as the owner of the website.
Other things you can do
Don’t leave your computer unattended while you are logged in to your
Always log out of your account after completing your transaction by using
the ‘Log out’ link at the top of your screen.
Ensure you have up-to-date security software installed on your computer
before performing online transactions.
Regularly check for updates to protect from the latest security threats
(or set your computer to automatically accept new updates).
- Keep your web browser up to date, as newer browsers generally have better
Avoiding email fraud
You may have heard about email scams targeting financial services websites.
If you receive an email from AustralianSuper that is unsolicited requesting
personal details about your account, or if you receive a suspicious email
about your AustralianSuper account, you should call us on 1300 300 273 (8am
to 8pm AEST/AEDT weekdays) to authenticate the email before responding to
any requests in the email.
Never reply to or click on a link in an email that you’re suspicious of.
Accessing your account
If you are accessing your online account for the first time you will need
to set up your account.
You can do this online; simply follow the prompts. You then set up your
account with your own unique user name so that it’s easy for you to
remember in the future.
You will need the latest versions of Internet Explorer, Firefox, Chrome or
Safari to use the site, or you can use your smart phone or ipad to access
your account. Before you access your account via your mobile device, you'll
need to have your online account set up on your computer first.
How we protect your privacy
We take your privacy seriously. Find out more about how we safeguard your
information through our